Terms & Conditions

This is a critical document. Since you are operating a Directory Model (where transactions happen off-platform) and an Offline Model (events), your Terms & Conditions need to specifically protect you from liability regarding payments, delivery, and quality disputes.

Here is a robust, India-centric Terms & Conditions (T&C) template tailored for Chiblu’s specific business model.

Terms and Conditions for Sellers (Creators)
Last Updated: 21/11/2025

Welcome to Chiblu.

These Terms and Conditions ("Terms") govern your use of the Chiblu platform, website (www.chiblu.com), and related services (collectively, the "Platform"), owned and operated by Chiblu India (OPC) Private Limited, based in Bengaluru, Karnataka, India.

By signing up as a creator, submitting your details for a profile, or participating in our offline events, you agree to be bound by these Terms.

1. Our Role (The "Intermediary" Status)
It is critical that you understand Chiblu’s role:

Directory & Discovery: Chiblu is a platform that showcases independent creators to potential buyers.

Not a Marketplace: We do not process payments, hold inventory, or manage shipping on behalf of sellers.

Connector: We facilitate the introduction between Buyer and Seller. The final contract of sale is strictly between You (The Creator) and the Buyer.

2. Eligibility & Verification
Who Can Join: You must be 18 years or older and a resident of India.

Maker Policy: We strictly accept independent creators, home-based businesses, and artisans. Reselling of mass-produced, factory-made, or imported goods is strictly prohibited.

Verification: Chiblu reserves the right to request proof of work (videos of your process, raw materials) to verify your "Maker" status. We reserve the right to reject or remove any profile that does not meet our curation standards without explanation.

3. Account Creation & The "Concierge" Service
Accuracy: You agree that the information and photos you provide (via form, WhatsApp, or email) are accurate, truthful, and owned by you.

Concierge Setup: If you utilize our "Done-For-You" service where the Chiblu team builds your profile, you acknowledge that you have reviewed the final profile for accuracy. Chiblu is not liable for errors in pricing or descriptions once the profile is live.

Custom Link: You are granted a revocable license to use your custom URL (chiblu.com/yourbrand) for your business. Chiblu retains ownership of the domain structure.

4. Fees, Payments & Commissions
Zero Commission Policy: Currently, Chiblu does not charge a commission on sales generated through the platform. You keep 100% of your earnings.

Direct Payments: You acknowledge that you are responsible for collecting payments directly from buyers via your own methods (UPI, Bank Transfer, COD). Chiblu is not responsible for failed payments, chargebacks, or fraud committed by buyers.

Future Fees: Chiblu reserves the right to introduce fees for premium features (e.g., "Pro" accounts) or listing fees in the future. Any changes will be communicated via email with 30 days' notice. Your basic profile created during the "Founding Member" phase will remain free as per the offer terms at the time of signup.

5. Offline Events & Pop-Up Stalls
Selection: Participation in Chiblu-curated offline stalls is by invitation or application only. Listing on the website does not guarantee an offline stall slot.

Liability: Chiblu acts as an aggregator for stall spaces. We are not liable for low footfall, weather disruptions, or theft of goods at the physical venue.

Fees: Stall fees, once paid, are generally non-refundable unless the event is cancelled by the organizers.

6. Content & Intellectual Property
Your License to Us: By uploading photos, you grant Chiblu a non-exclusive, royalty-free, worldwide license to display, reproduce, and promote your content on our website and social media channels for marketing purposes.

Ownership: You retain full ownership and copyright of your product photos and brand.

No Infringement: You represent that you are the creator of the items you sell and that your products do not infringe on the intellectual property rights (copyright/trademark) of others.

7. Shipping, Returns & Disputes
Fulfillment: You are solely responsible for packaging, shipping, and delivering orders to buyers.

Disputes: Any dispute regarding product quality, delivery delay, or damage is to be resolved directly between You and the Buyer. Chiblu is not a party to these disputes and will not offer refunds or compensation.

8. Prohibited Conduct
You agree not to use Chiblu to:
Sell illegal, unsafe, or restricted items.
Post false, misleading, or deceptive content.
Harass buyers or other creators.
Poach other creators to join competing platforms.

9. Limitation of Liability
To the fullest extent permitted by Indian law, Chiblu shall not be liable for any indirect, incidental, or consequential damages (including loss of profits or data) arising from your use of the platform. Our platform is provided on an "as-is" basis.

10. Termination
We may terminate or suspend your profile immediately, without prior notice or liability, if you breach these Terms (e.g., if we discover you are reselling factory goods or scamming buyers).

11. Governing Law
These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, India.