Welcome to Strings, a pioneering sustainable brand that's been weaving magic for 7 years! Our mission is to craft reusable, washable, and eco-friendly products that not only delight our customers but also empower women. Our all-women team is trained and skilled in the art of fabric craftsmanship, enabling them to earn a livelihood and thrive. What sets us apart is our unique approach: customers choose their desired product and then select from our exquisite range of fabrics, carefully sourced from Thailand and other premium suppliers. This bespoke experience ensures every product is tailored to individual tastes.
With over 50 products to choose from, we cater to diverse needs and preferences. Our commitment to quality is reflected in our impressive 95% repeat customer rate, fueled by word-of-mouth referrals. We take pride in shipping our products globally, ensuring sustainability meets style wherever you are. During the COVID-19 pandemic, we pivoted to create masks for government hospital staff, distributing thousands across India. This initiative showcased our agility and dedication to social responsibility. At Strings, we're driven by a passion for sustainability, quality, and community. Join us in our journey towards a more eco-conscious and empowering world, one stitch at a time.
We let our clients choose the fabrics first and then make them , we also add their names on the product to give that personalised touch .
Returns & Exchanges
All creations listed in this store are crafted in small batches or made on order.
Because of this:
• We do not accept returns or exchanges
• We do not offer cancellations once an order is placed
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with an unboxing video and clear photos. We’ll assist you with a resolution as per our damage policy.
Refunds
Since every item is individually crafted and often custom-made, refunds are not provided.
Refunds may only be issued if:
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The order is cancelled by us due to availability
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The product is proven defective upon arrival (with valid evidence)
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Wrong item shipped (rare cases)
Refunds, if approved, will be processed to the original payment method within 5–7 working days.
Shipping & Dispatch
Each creation takes time and care. Please note:
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Orders are typically dispatched within the timeline mentioned on the product page
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Dispatch timelines vary by product (usually 3–10 business days)
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Shipping timelines depend on your location and courier partner
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Tracking details will be shared once your order is shipped
During festival seasons or high-volume periods, slight delays may occur — thank you for your patience.
Custom Orders
If you are ordering a customized piece:
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Processing time may be longer
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Once work has started, cancellations or refunds are not possible
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Any changes to the custom request must be communicated before production begins
